Microsoft Stack Lock-in
D365’s strongest argument: native integration with Microsoft 365, Azure, Power Platform. If your stack is Microsoft, D365 reduces friction.
Customization Depth
Salesforce has more customization primitives and a larger ISV ecosystem. D365 is catching up via Power Platform but still trails.
Data Model
Salesforce objects vs Dataverse tables — both are flexible. Dataverse benefits from Power Platform’s unified data layer.
Pricing
Close at list. Actual cost depends on module mix, ecosystem apps, partner implementation cost.
Roadmap
Salesforce doubling on Agentforce + Data Cloud. Microsoft doubling on Copilot across modules. Pick the AI vision that matches your roadmap.