What It Is
Agentforce 3 Command Center tracks every production agent — performance, error rate, escalation rate, adoption, cost. Real-time alerts for regressions. AI-driven recommendations for tuning topics and actions. Became generally available August 2026.
Session Tracing
Every agent interaction traces via OpenTelemetry. Spans capture topic classification, tool calls, grounding fetches, response generation. Feeds into Data Cloud for long-term analysis. You can finally answer ‘why did the agent do that’ without guessing.
Operational Metrics
Watch topic misclassification rate, action failure rate, handoff rate, cost per conversation. Publish these weekly. Threshold alerts catch drift — a spike in escalations often precedes a user complaint.
Setup Priorities
Enable tracing before scaling agent traffic. Connect the Data Cloud destination early so historical data accumulates. Define alerts with realistic thresholds — too sensitive and alert fatigue kills signal.