One Tool, Multiple Modes
Agentforce Builder lets you draft an agent conversationally with AI guidance, refine in a document-like editor with autocomplete, adjust visually in a low-code canvas, or drop to a pro-code script view. Same underlying metadata; different surfaces for different stages.
Why It Matters
Previous Agent Builder forced you to switch between separate views for topics, actions, and prompts. Builder unifies the loop: draft → test → refine → test. Iteration time drops meaningfully.
Conversational Draft
You describe the agent in natural language — ‘handle password reset requests, look up user in Identity, escalate if locked’ — and the builder scaffolds topics and actions. Useful for first drafts; still needs review for production.
Fit
Best for teams building many agents fast. Heavy customization still benefits from pro-code. The builder is the default entry point, not a replacement for serious development discipline.