What Headless 360 Is
TDX 2026 announced Headless 360 — a reframing of Salesforce as a capability layer rather than a destination. MCP tools expose platform actions. A new experience layer renders native interactions across Slack, voice, WhatsApp, custom apps.
The Three Pillars
MCP tools (agents call Salesforce platform capabilities). Coding skills (agents write and deploy code with full platform access). Experience layer (one logic, many surfaces — chat, voice, notification, custom UI).
Builder Shift
Traditional Salesforce builders designed for LWC pages. Headless 360 builders design for agents and channels. Different mental model — less ‘where does the button go’ and more ‘what’s the capability, and what surfaces consume it’.
Production Readiness
Headless 360 is early. MCP tools are mostly in Pilot/Preview. Don’t rebuild production on it yet. Do start familiarizing your team; the architecture direction is clear and accelerating.