Tag
#Freddy AI
Freshchat
Freshchat Bot Prompt Injection: 2026 Defense Patterns
The four prompt-injection attack patterns hitting Freshchat bots in 2026 — what they look like and the defenses that actually hold.
Freshworks
Freshchat: Bot Builder vs Freddy, When to Use Which
Freshchat's classic Bot Builder and Freddy bots solve different conversation patterns. Pick wrong and you ship a worse experience than no bot.
Freshworks
Freshworks Freddy AI: The Overview
Freddy features across CRM and Helpdesk — scoring, suggestions, summaries, chatbots.
Freshworks
Freddy Insights: Turning AI Metrics Into Actions
Freddy Insights surfaces ticket volume forecasts, agent performance signals, and topic trends. Most teams stare at the charts. Here is what to do with them.
Freshworks
Freddy Copilot Self-Service Tuning That Actually Deflects
Freddy Self-Service deflects 30% of tickets only when you tune intent confidence, source priority, and fallback escalation. Here is the playbook.