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SLA

Freshdesk SLA Calculator

v1.0 · Everything below stays in your browser

Calculate SLA response and resolution deadlines from ticket creation time and business hours.

Runs entirely in your browser · Your input is never transmitted

Created Response (hrs) Resolution (hrs) Business hours only (9-5 M-F)

DEADLINES

Ready—

How to use

Enter ticket creation time and SLA hours.
Deadlines calculate across business hours.

Frequently asked

Business hours?

Assumes 9am-5pm weekdays. Adjust in code for custom schedules.