Channel Setup
Web, mobile SDK, WhatsApp, Facebook Messenger. Deploy the script on your site. Customize widget appearance.
Team Inbox
Shared inbox for support or sales. Routing by skill or availability. Agent status (online, away, offline) controls visibility.
Bot Builder
No-code builder for deflection bots. FAQ handling, ticket triage, handoff to humans. Start with top-5 intents.
CRM Integration
Conversations log against Freshsales contacts. Full context for rep follow-up. Auto-create leads from new chatters.
Analytics
Response time, deflection rate, CSAT. Agent productivity per shift. Publish weekly to ops.