When It Fits
You dispatch techs to customer locations. Without proper field service tools, onsite jobs live in spreadsheets.
Scheduling
Drag-drop schedule board. Skill match. Route optimization to reduce drive time.
Mobile App
Offline-capable. Tech views job, updates status, captures signature, collects photos. Syncs when back online.
Integration
Field service jobs link to Freshdesk tickets. Full service history from customer contact through onsite resolution.
Reporting
First-time fix rate, travel time, utilization, revenue per job. Publish to ops and service leadership.