CI Types
Assets (hardware), software, services, contracts. Relationships model dependencies.
Discovery
Freshservice Probes on-network discover infrastructure. Cloud probes for AWS/Azure. Automated population beats manual entry.
Relationships
CI relationships (depends on, hosted on, connects to). Service maps show impact of CI changes.
Data Quality
Ownership per CI type. Quarterly review — stale CIs mislead. Retire on decommission; don’t leave floating.
Integration
CMDB data informs change risk, incident impact, asset lifecycle. Feed it well and it pays off.