What Freddy Does
AI layer embedded across Freshworks apps. Not a separate product — features surface in Freshsales, Freshdesk, Freshservice, Freshchat.
Freddy Copilot
Draft replies, summarize tickets, suggest next actions. Sits next to the agent interface.
Predictive Scoring
Deal and lead scoring. Ticket priority prediction. Uses historical data in your portal.
Conversational Bot
Freddy chatbot builder. Natural-language intents, LLM-backed answers from KB.
Pricing
Tiered. Basic Freddy features in mid tiers; advanced AI (copilot, AI agent) in Enterprise / add-ons. Price before enabling broadly.