Built-In Reports
Each app ships standard reports (ticket volume, pipeline health, SLA attainment). Start there; build custom only when needed.
Custom Reports
Drag-drop report builder. Filter, group, visualize. Pro+ tiers. Save and schedule email distribution.
Cross-App Analytics
Freshworks Analytics combines data across apps. Sales + support + marketing in one view. Enterprise feature.
Dashboards
Role-based dashboards. Agent, manager, exec views. Freshworks lets you build shared and personal dashboards.
Publishing
Reports on schedule (weekly to leadership). Don’t rely on users checking in — push reports to inboxes.