Tier Structure
Pro: individual use with extended limits. Max: power users with larger context windows. Team: small groups with shared workspaces. Enterprise: large orgs with admin controls, SSO, audit, BAAs for regulated deployments.
CRM Use Cases by Tier
Individual reps experimenting: Pro. Small teams prototyping agent features: Team. Enterprise deployments in production: Enterprise + API. Most serious CRM integrations combine tiers — interactive Team subscriptions plus API for automated workflows.
API vs Subscription
Subscription tiers for interactive use (chat, research, document analysis). API for automated workflows, CRM integrations, production applications. Many enterprises maintain both — same model, different delivery mechanism.
Cost Modeling
Subscription tiers are per-user monthly. API is per-token. The math depends on your usage shape. Interactive-heavy teams benefit from subscriptions; automation-heavy deployments run cheaper on API. Model actual patterns.