Executive Sponsorship
Without a real sponsor, adoption stalls. Sponsor communicates ‘why’, resources the project, removes blockers. Accept no ‘yes, but no time’ sponsors.
Stakeholder Map
Identify champions and skeptics early. Champions amplify; skeptics reveal real objections. Both are valuable, both need engagement.
Communication
Over-communicate in month 1. Email, all-hands, team meetings. Repeat the ‘why’. Address rumors quickly.
Training
Role-specific, scenario-based, just-in-time. Video + live + reference. Don’t assume one training session sticks.
Reinforcement
Adoption is fragile. Manager check-ins for 90 days. Incentives for usage milestones. Publicize wins.