The Reality
Salesforce Agentforce for sales and service. Microsoft Copilot for employee productivity. HubSpot Breeze for marketing/inbound. ServiceNow for ITSM. Each vendor’s agent optimal for their domain.
Coordination Layer
Salesforce Agent Fabric positions as the neutral orchestration layer. Microsoft has its own orchestration. Specialized orchestrators (LangGraph, CrewAI) emerge. Pick one; don’t try to orchestrate in N places.
Data and Identity
Unified identity and data become prerequisite. Data 360 or equivalent CDP as foundation. Agents from different vendors must see consistent customer data or they contradict each other in user-facing interactions.
Governance
Policy consistency across vendors. Cost allocation across vendors. Incident response across vendors. Multi-vendor AI isn’t free — it’s additional coordination cost. Budget accordingly.