What Agentic AI Does
AI agents diagnose, plan, and execute multi-step workflows with minimal human intervention. Example: identify incident root cause, apply resolution, notify users, close the incident — no agent in the loop except for exception cases.
The Tier Gate
Exclusive to Enterprise Plus. If your tier is lower, you see the capability in demos but not in your instance. Budget for the upgrade if agentic is strategic; or build equivalent logic via flows on lower tiers with more hand-holding.
Setup Fundamentals
Define which workflows the agent owns end-to-end. Set confidence thresholds for autonomous action vs human escalation. Establish audit trails and rollback paths. Don’t turn autonomous agents loose on high-risk workflows without oversight.
Early Adoption Signals
Production deployments are running. Outcomes range from clear wins (password resets, access requests, common incident patterns) to edge-case failures that required rollback. Start narrow; expand based on measured success.