Password Reset Automation
Highest-volume, lowest-risk scenario. Agent identifies user, validates, triggers reset, notifies, closes. 80%+ autonomous resolution. Payback typically under 90 days.
Access Request Routing
Complex approvals remain human; simple access grants (standard software, file share access) auto-resolve via agent. Provenance via audit trail. Ops team handles exceptions instead of everything.
Incident Triage
Agent classifies inbound incidents, routes to correct team, escalates urgent cases. Humans handle resolution on complex incidents but skip the initial triage toil.
What to Avoid
High-stakes autonomous actions on financial, compliance, or security systems. The risk-reward doesn’t pencil out. Keep humans firmly in the loop there; use agents to assist, not decide.