What’s New
Zia Agent Studio (new in 2026) is Zoho’s no-code agent builder. Deploy custom AI agents across Zoho apps — CRM, Desk, Projects, and more — for automating recurring workflows without writing code.
Capabilities
Agents can retrieve records, update data, create tasks, call APIs, and coordinate across Zoho apps. The Zia layer provides shared context, so an agent in Desk can reference CRM data without manual integration.
Dual Data Integration
Zia ties structured data (CRM fields, Books invoices) with unstructured data (SOPs, PDFs, knowledge articles). Agents answer or act based on both — not just one.
Agent Marketplace
Curated pre-built agents for sales development, HR, customer support, IT helpdesk, inventory, logistics. Start from a template; customize to your workflow. Accelerates time-to-first-agent for teams new to agentic design.