Timing
Release Wave 1 announced March 18, 2026. Rollout April–September 2026. Features deploy in stages; consult each feature’s target date. Not all land simultaneously.
Sales Agent Expansion
Command-center positioning — daily primary interface for sellers. Conversational data access via Copilot. Mobile and in-context experiences. Deeper config and governance at scale.
Service Agent Maturity
Agentic capabilities in case management, email, customer intent, quality, knowledge. AI-infused admin and supervisor help. End-to-end orchestration strengthens.
Contact Center and BC
Contact Center advances agentic operations — self-service, assisted service, operational intelligence. Business Central accelerates toward agentic ERP in sales and purchase scenarios.