Release Window
Wave 1 rolls out April–September 2026. Announced March 18, 2026. Feature deployment continues in stages; consult the individual feature’s target date before planning dependencies.
Sales
Sales Agent becomes the daily command center for sellers — conversational data access, mobile and in-context experiences, deeper configuration and governance. CRM data plus Microsoft 365 signals (email, meetings) power insights.
Customer Service & Contact Center
Agentic capabilities across case management, email, customer intent detection, quality evaluation, knowledge. Contact Center gets AI-powered self-service, accelerated assisted service, and operational intelligence for managers.
Business Central
Accelerates toward ‘agentic ERP’ — AI agents automating sales and purchase scenarios, alongside developer productivity investments for extensibility. Small-to-mid org ERP becomes meaningfully AI-first.