What Automates
Inbound orders parsed from email or EDI. Validation against stock, pricing, customer-specific terms. Standard orders processed with fulfillment kickoff. Human review on exceptions (pricing overrides, stock shortages, new customers).
Decision Points
Confidence thresholds determine autonomous vs escalated handling. High-confidence standard orders process autonomously. Anything below threshold hits human queue with context. Tuning thresholds matters; start conservative.
Purchase Scenarios
Requisitions → approvals → POs → receipts. Routine items flow autonomously within policy. Purchasing team focuses on strategic sourcing and exception handling. Day-to-day order-taking becomes largely invisible.
SMB Impact
BC’s agentic features give small and mid-market orgs ERP-level automation that previously required custom integration work or enterprise ERP budgets. The accessibility shift is real.