The Integration
Copilot Studio agents can discover and call MCP servers, including external ones. Microsoft agents querying Salesforce via Salesforce MCP. Custom enterprise MCP servers usable from both Copilot and Agentforce.
Pattern: Cross-CRM Agent
Microsoft sales-rep agent reads Salesforce opportunity data via MCP. Writes to Microsoft Dynamics. Updates back to Salesforce for CRM consistency. Bidirectional MCP calls coordinate the dual systems.
Pattern: Specialized Tool
Enterprise has legacy system wrapped as MCP. Multiple agents across Microsoft and Salesforce platforms call the same MCP server for legacy access. Single integration, multiple consumers.
Governance
Each vendor governs agents built on their platform. Cross-vendor coordination needs shared policy at the MCP layer. Data access controls, rate limits, audit logging applied uniformly.