The Feature
AI Control Tower (Zurich release, March 2026) is the governance nerve center. View every agent across Now Platform modules. Real-time status, usage, cost, error rate, compliance posture.
What You Track
Active agents and their operational state. Model usage and cost attribution. Permissions and data access scope per agent. Compliance audit trail. Incident history. All from one console.
Governance Actions
Disable agents with one click. Adjust scope and permissions. Force audit. Trigger review workflows. Central control replaces walking through each module to govern agents scattered across the platform.
Operational Fit
AI ops teams or platform engineering groups own the Control Tower. Weekly review of anomalies, monthly governance audit, quarterly policy tune. Without an owner, the Control Tower becomes shelfware.