The Timeline
Now Assist launched in Vancouver (2023), expanded through Washington DC (2024), Yokohama (2025). 2026 added multi-turn Virtual Agent and Agentic AI on Enterprise Plus. April 2026: full AI-native platform positioning — no sidecar.
Each Release’s Focus
Vancouver: first-generation generative features. Washington: BYO LLM and advanced flows. Yokohama: maturity and enterprise-grade controls. 2026: agentic autonomy and multi-turn. The pace is sustained.
Current Feature Surface
Incident summarization, case resolution suggestions, knowledge article generation, change impact assessment, text-to-code in Now Assist for Creator, autonomous multi-step workflows via Agentic AI (Enterprise Plus only).
Strategic Implication
ServiceNow sees AI as platform-defining, not module-specific. Every product, every package, gets AI. The tier gating (Agentic AI on Enterprise Plus) creates upgrade motion. Budget accordingly.