What Zurich Ships
Zurich release reached full GA in March 2026. Positioned as the dawn of the Agentic AI era for the Now Platform. AI no longer just suggests solutions — it executes them. Agentic playbooks weave AI agents into individual tasks.
Build Agent
New Build Agent enables vibe coding on ServiceNow — developers describe app requirements in natural language; the system generates working applications handling design, logic, integrations, testing. Accelerates app creation for both pro-code and citizen-dev.
AI Control Tower
Governance nerve center. Monitor, manage, and audit every AI agent across the ecosystem. Centralizes what was previously scattered across modules. Critical for compliance and operational confidence at scale.
Agentic Playbooks
AI guides users through complex workflows with real-time suggestions and automated decision-making. Process and Task Mining identifies inefficiencies and recommends improvements. Workflow observation drives automation decisions.